|
|
All customers are requested to pay a New Customer Retainer. This fee is applied to the hourly billing. So for example the first time you sign up for consulting, you would pay $300. If you used $400 of services in the first billing period, after applying your retainer your total at the end of that billing period would be $100. After the intial retainer new customers will be given "Due Upon Receipt" terms. These terms can be increased once a relationship has been established. We require payment PRIOR to services being rendered. In addition, by accepting service and offering payment, CUSTOMER AGREES THAT ANY FUTURE OPEN OR UNPAID BALANCES MAY BE CHARGED AGAINST THE CREDIT CARD OR BANK ACCOUNT THAT THE CUSTOMER OFFERS AS PAYMENT FOR THE INITIAL RETAINER AND/OR ONGOING ACCOUNT PAYMENTS. Customer also agrees to maximum permissible finance charges on overdue balances. We bill in quarter-hour increments. Minimum charge for support will be .25 hours at the prescribed service level rate. We submit invoices bi-weekly or monthly (depending on balance) with terms once credit is established. On large projects we
ask for a percentage up front and a will require a fee to
produce a detailed spec/estimate. ALL HOURS ARE
BILLABLE. Consulting support is our business. Please recognize
that although a short phone call or email with "just one question" may
seem trivial to the person generating the question, when we receive
several of these requests throughout the day, some of which require
research, our time can be consumed quite quickly. Unlike product
sales, which depend on potentially large inventories, we only have a
finite number of hours available in each day to generate revenue.
So please understand that to stay in business, we need to bill for all
support.
All accounts are “Due Upon Receipt” unless otherwise discussed and agreed to by both parties. Perusion provides consulting services to clients throughout the month, and charges are calculated at the end of the month, generally during the last 3 business days of the month. Perusion also provides hosting services to clients, which is billed in advance, ie January 1 bill is for January hosting. Statements are sent out on or around the 1st of each month. Because all billing is electronic, and because services are previously rendered and calculated by the month, the bill is due on the day it is sent. If we receive your payment in full any time prior to the next month's calculations, we will consider the payment current with regards to calulating finance charges. If we have not received your payment prior to those calculations, a finance charge will be added to your bill. This finance charge will be calculated based on the Due Upon Receipt terms, and the date the bill was actually due. If an account is not brought current by the second billing calculation period (2 months),
If an account is not brought current by the third billing calculation period (3 months),
If an account is not brought current by the fourth billing calculation period (4 months),
Please Read our Acceptable Use Policy for more information on terms and conditions as they relate to hosting, email, storage of files, and other facets of doing business with us.
Copyright (C) 2002 Perusion
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||