The simple goal of Perusion consulting is to help you improve the integration of Internet information systems into your business process.
Such results are not achieved overnight, no matter who may tell you they can be; and they require participation from all parties concerned. If your business process is already well-defined, and there are defined sets of data and interface points, Perusion can help you integrate Interchange or other tools into that process with relative ease — and lesser expense. Where the business process is not well-defined from an information interface standpoint, Perusion can help you define and tune it, although this will take more effort and result in higher expense.
Perusion focuses on the integrity of the consulting relationship. Unlike some consultants, we will refuse to take on work that we believe is doomed to failure, no matter how lucrative it may seem to us.
Experienced managers know that all information system projects do not succeed equally; and that some don't succeed at all. It is estimated that 70% of CRM implementations do not achieve their initial stated goals, and that up to 40% utterly fail.
All information systems are a team effort, one that requires assistance from your company infrastructure, your information systems team, ISPs, and multiple software providers with their support organizations. If each part of the team does their job well, Perusion's job is made easier and the overall system costs less and works better. If parts of the team struggle filling their roles, the success of the system is endangered.
Perusion will strive to continually provide the best possible environment for project success, with correct selection and execution of project tasks to constantly and incrementally improve overall system quality and usability.
A typical implementation requires an internal "champion" in your company, someone who will take ownership of the system and has the authority to shepherd the project through the integration process. This is key; no system can truly succeed without this project leader. If the project is large and sweeping, you will undoubtedly need one or more full-time people dedicated to the implementation during the first year or more of its life.
To achieve these goals, we have some simple rules we follow: